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SmoothWall Limited is committed to its Partner channel as our principal route to market. We work with our Partners to help grow their businesses, provide technical support to them and their customers, and listen to their views and suggestions for improvement.
The SmoothWall partner program has several tiers of membership specifically designed to suit all sectors from security consultants through to enterprise VAR's. The Partner Program Matrix outlines the requirements for each level and what you can expect in return. Although we look at many aspects of value a Partner brings to us, the two principal attributes that determine the Partner level are technical capability and sales revenue.
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is for those resellers and individual consultants who cannot make the commitment necessary to become a Bronze Partner. As there are no technical training requirements we are not able to list Base Partners on our website. Base Partners receive full technical and sales support from SmoothWall to help win sales and move toward becoming a Bronze Partner. |
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is the normal starting point for most Partners; a modest sales target will be agreed with your Partner Account Manager, and at least one member of your technical staff must have received SmoothWall product training. |
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must have a minimum of two SmoothWall trained technical staff and one sales person who has received SmoothWall product sales training. In return for an agreed sales target above that required of a Bronze partner, Silver Partners receive increased margins on SmoothWall software and subscription sales. |
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must have a minimum of three SmoothWall trained technical staff and two sales team members with SmoothWall product sales training. The sales target for Gold level partners is relatively modest, providing the opportunity for established security and network product resellers to receive generous margins on SmoothWall software and subscription sales. |
Having the technical capability to support users of SmoothWall security solutions is a key requirement for Bronze level partners and above. SmoothWall provides NFR software for Partners to gain "hands on" practical experience of installing, configuring and managing our security software products. This is augmented by self-study modules and instructor led training courses. For more information see NFR Software and Training Packs.
We make it as simple as possible for Partners to do business with SmoothWall. Our web based extranet 'PartnerNet' provides Partners with everything needed to sell and support SmoothWall security solutions:
- Information about selling SmoothWall products, brochures, pricelists and sales FAQs
- Software downloads and manuals for current production software
- Alpha and Beta test versions of new software
- Partner only FAQs and other technical product information
- Links to standard web page content feeds that can be incorporated into your company website
- Facilities to send electronic downloads to customers and order software media kits
- Management of customer records and the Serial Numbers (License Keys) allocated to those customers
- Allocation of Serial Numbers for evaluation software to prospective customers
- Access to the Not For Resale (NFR) Serial Numbers allocated for Partner use
- Contact details for telephone and email sales and technical support assistance
Of course we are only a phone call or email away and we have people here to help you sell.
Quite simply 'Partner' means Partner. We believe in open and honest dialog, working together for mutual benefit. This means we listen to the views of our Partners, their suggestions for improvement and what they think we could do better. We strive to be straightforward in all our dealings and are always open to discuss the needs of an individual customer, be that from technical assistance, sales advice or just making them know we care.
We think we do a good job, but, rather than listen to us how about listening to the experiences of some of our existing Partners?
"One of the reasons why I really enjoy being part of Smoothwall is the products (and of course the amazing people). Really just appreciate the efforts, research and commitment that goes into making things happen on that end."
Jeshurun, South Africa
"We have a long-standing relationship with SmoothWall for a number of reasons. First, and foremost, we love their products. The products are reliable and there is no "hype". The product always performs as promised and our customers love it. SmoothWall is one of the strongest product offerings in our portfolio and it is the only security solution that we recommend to all of our customers.
With the dependability, ease of use from a technical standpoint for the end-user and great pricing, SmoothWall is the easiest product to close that I have ever sold. We close more than a 90% of all SmoothWall quotes that we prepare.
SmoothWall has also been a great gateway product that has opened the door to new business relationships for us. We have gained many new customers who end up using other services that we provide outside of SmoothWall sales and support.
We also love dealing with the SmoothWall staff. I am so impressed with the level of personal attention that we get on a daily basis. We have many VAR relationships and SmoothWall is, by far, the most responsive vendor we deal with. They are always quick to respond to every request - from Technical Support to Accounting. The Channel Manager is highly involved and always supportive. The Sales team is very professional and motivated. The Technical Support team is knowledgeable, easy to deal with and they always follow through. We could not be more pleased with the entire relationship!"
Director of Operations, NEO Digital, USA
To apply to become a SmoothWall Partner, please complete the application form »
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